Privacy policy

Shipping Policy – CastBeam

Last updated: October 1, 2026

At CastBeam, we work to process and ship every order as quickly as possible after payment has been successfully confirmed.

We offer FREE Worldwide Shipping on all orders. 🌎🎣

Orders may be shipped from different fulfillment locations depending on product availability and the customer’s destination. International delivery times may vary because of local postal services, customs procedures, seasonal demand, and other circumstances outside our reasonable control.

📦 Processing Time

Orders are typically processed within 1–4 business days before shipment.

Business days do not include weekends or public holidays.

During periods of high demand, product launches, or holiday seasons, processing may occasionally take longer.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

🚚 Estimated Delivery Time

Most orders are typically delivered within approximately 7–14 business days after processing, depending on the destination and local delivery carrier.

Delivery timeframes are estimates and cannot be guaranteed.

Occasional delays may occur because of:

Customs inspections or clearance procedures
Local or international carrier delays
Weather conditions
High holiday shipping volume
Flight or transportation disruptions
Local postal service delays
Incorrect or incomplete delivery information
Circumstances outside our reasonable control

During particularly busy holiday periods, shipping and postal networks may experience additional delays.

📍 Shipping Locations

We offer shipping to most destinations worldwide.

Availability may depend on the customer’s country, region, local delivery services, and current shipping restrictions.

If we are unable to ship an order to the address provided, we will contact the customer using the email address submitted during checkout.

📦 Multiple Packages

Depending on product availability and the fulfillment location, items from the same order may occasionally arrive in separate packages. Bundle orders (2 or 4 lights) may also arrive in more than one package.

If this happens, tracking information may be provided separately for each shipment when available.

You will not be charged additional shipping fees when an order is divided into multiple packages.

🔎 Tracking Information

When tracking is available, you will receive tracking details after your order has shipped.

Please allow several business days for the carrier’s tracking system to display its first update.

Tracking information may occasionally update slowly while a package is moving between countries, facilities, or local carriers.

🏠 Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify your:

Full name
Street address
Apartment or unit number
City
State, province, or region
Postal or ZIP code
Country
Email address and phone number

CastBeam is not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete information provided by the customer.

❓ Shipping FAQ

Is shipping free?

Yes! 🎁 CastBeam offers FREE Worldwide Shipping on all orders.

How long will my order take to arrive?

Orders are normally processed within 1–4 business days. Most orders are then delivered within approximately 7–14 business days, depending on the destination and local carrier.

Will I receive tracking information?

Yes. When tracking is available, you will receive your tracking details after your order has been shipped.

Please allow several business days for the tracking information to begin updating.

How do I change my delivery address?

castbeam.shop@outlook.com

If your order has already entered processing, fulfillment, or shipment, we may no longer be able to change the delivery address.

How do I cancel my order?

Please contact us as soon as possible at:

castbeam.shop@outlook.com

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

What happens if my package is delayed?

Carrier and customs delays may occasionally occur, especially during busy holiday periods.

If your tracking has not updated for an extended period or you believe there may be an issue with your shipment, contact us and we will help review the order.