Refund policy

🔒 CastBeam Return & Refund Policy

At CastBeam, we want every customer to enjoy a smooth and transparent shopping experience. By placing an order through our store, you agree to the terms outlined below.

For questions regarding returns or refunds, please contact us at castbeam.shop@outlook.com.

✅ 30-Day Guarantee

If your CastBeam light is defective or not as described, contact us within 30 days of delivery and, after review, we will send a replacement or issue a full refund.

The 30-Day Guarantee covers defects and items that do not match the product description. It does not cover change-of-mind returns, which are handled under the Returns section below.

📦 Returns

We accept return requests within 14 days of delivery.

To qualify for a return:

The light must be unused and not installed (the adhesive pad must not have been applied)
All included parts (projector, design slide, magnet sensor, adhesive pad, and instruction card) must be returned
The product must be returned in its original condition and original CastBeam gift box
Proof of purchase must be provided
The return request must be approved before the item is shipped back

Lights that have been installed or used cannot be returned unless the product arrived damaged, defective, incomplete, or incorrect.

⚠️ Product Information & Expectations

We make every reasonable effort to display and describe our products accurately.

However:

Slight variations in color, appearance, dimensions, print placement, packaging, or material may occur
Colors may appear slightly different depending on screen settings and lighting
The brightness, sharpness, and colors of the projected image may vary depending on the ground surface, ambient light, mounting position, and battery level
Some promotional images may contain enhanced or AI-assisted backgrounds, lighting, or visual elements for presentation purposes
The appearance of the actual product and projection may vary slightly from promotional photographs

These minor variations do not constitute product defects.

Batteries (3 × AAA per light) are not included.

Customers are responsible for reviewing the complete product description, included items, dimensions, materials, and available product images before placing an order.

🎣 Design Slides and Included Parts

The appearance, coloring, and small details of the printed design slides may vary slightly between production batches.

Each CastBeam light is sold as one complete product. Individual parts, such as the design slide, magnet sensor, or adhesive pad, cannot normally be returned or exchanged separately.

If your order arrives with a missing, damaged, or incorrect part, please contact us within 48 hours of delivery so we can review the issue.

📦 Packaging

Product packaging may experience minor wear, dents, creases, or cosmetic damage during transportation.

Minor cosmetic damage to the outer packaging does not automatically qualify for a refund or replacement when the light and its included parts remain complete, undamaged, and usable.

Significant damage affecting the product or its parts should be reported within 48 hours of delivery.

🚚 Return Shipping Costs

Customers are responsible for return shipping costs for approved change-of-mind returns.

CastBeam will cover or reimburse reasonable return shipping costs when:

The product arrives materially damaged
The wrong product or design was received
Parts are missing from the package
The product has a verified manufacturing defect

Original shipping charges, when applicable, are non-refundable unless required by applicable law or the return is caused by an error on our part.

We strongly recommend using a trackable shipping service for all returns. CastBeam is not responsible for returned parcels lost during transportation.

❌ Non-Refundable Situations

Refunds, returns, or exchanges may not be provided for:

Installed or used lights, except under the 30-Day Guarantee for defects
Lights with an applied or removed adhesive pad, except under the 30-Day Guarantee for defects
Products damaged after delivery
Parts or accessories lost after delivery
Products returned without their original packaging
Products that match the description, photographs, and specifications provided
Minor differences in color, packaging, print placement, dimensions, or projection appearance
Personal preferences regarding color, appearance, material, or design when accurately represented on the product page
Damage caused by misuse, improper installation, improper storage, or handling
Orders returned without prior approval
Delivery delays caused by customs, weather, carriers, incorrect address information, or circumstances outside our reasonable control

Approved change-of-mind returns remain eligible only when the product is unused, not installed, and returned in its original condition.

📦 Damaged, Incomplete, or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery at:

castbeam.shop@outlook.com

Please include:

Your full name
Your order number
Clear photos or videos of the product
Photos of the outer and inner packaging
Photos showing any damaged, missing, or incorrect items
A short description of the issue

Requests submitted after 48 hours may not be eligible for review unless they fall under the 30-Day Guarantee or are otherwise required by applicable consumer law.

Please keep the product and all original packaging until your claim has been reviewed.

🔍 Verification Process

We may request additional information, photographs, videos, or other supporting evidence before approving a claim.

Claims that do not include sufficient information or evidence may be delayed or denied.

Submitting a claim does not automatically guarantee a refund. Each request is reviewed individually based on the available evidence and order information.

🔁 Resolution Options

Depending on the circumstances and product availability, we may offer:

A replacement product
Replacement of a missing or damaged part
Store credit
A partial refund
A return for a full or partial refund
Another appropriate resolution

Replacement options may depend on current inventory availability.

Requests may be denied when the product received matches the listing, selected design and bundle, included parts, and stated specifications.

💳 Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

CastBeam is not responsible for delays caused by banks or payment processors after a refund has been issued.

🚫 Payment Disputes and Chargebacks

We ask customers to contact CastBeam Support before initiating a payment dispute or chargeback.

Our team will make a reasonable effort to investigate and resolve the issue directly.

If an order has been delivered and matches the product listing, we may provide tracking information, delivery confirmation, order records, customer correspondence, and other relevant documentation to the payment provider when responding to a dispute.

✅ Agreement

By placing an order with CastBeam, you confirm that:

You have reviewed the product description and available images
You understand what is included with each CastBeam light
You understand that minor visual variations may occur
You understand that installed lights normally cannot be returned for change-of-mind reasons
You have provided accurate shipping and contact information
You agree to this Return & Refund Policy